Miriam is the Head of IT Operation Services at Santander Consumer Technology Services GmbH. She has deep understanding on IT Change Management, Incident Management, Service Request Management and batch operations.

Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, headquartered in Spain, with a meaningful market share in 10 core countries in Europe and the Americas. It is the largest bank in the Eurozone with a market capitalization of €64,508 million at 31 December 2018. The bank’s purpose is to help people and businesses prosper, in a way that is simple, personal and fair. Founded in 1857, Santander had more than 196.000 employees, serving 145 million customers and more than 4 million shareholders at the close of 2019. Santander obtained an attributable profit of EUR 6,515 million in 2019.